🎫Tickets
Tickets are the only official way to contact the staff. You open them from the support channel of the Discord, in your language.
Categories
The categories keep their French names in the menu:
| Category | For what |
|---|---|
| 💳 Achats | A question about a payment, or a purchase you didn't receive |
| 👮 Report | Report a player or a bug |
| 💰 Remboursement | Ask for lost items to be refunded |
| 🚧 Administration | A request for the administration, a problem with a staff member |
| ❓ Autres | Everything else, including unban requests |
How it works
- Pick the category from the menu.
- Answer a few questions (your name, what happened…).
- A private channel opens between you and the team.
- Once it's sorted, the ticket is closed and archived.
To speed things up
- Give your exact in-game name, the date and roughly the time.
- Add your proof right away (screenshots, video).
- For a refund, the proof must be a video, and only what's visible on it is given back. Your own mistakes are not refunded.
- A disrespectful or empty ticket, or one with too many pings, is closed: see the rules.