🎫Tickets
Tickets are the only official channel to reach staff. They open from the dedicated panel on Discord.
The 5 categories
| Category | What for |
|---|---|
| 💳 Achats | Any question about a payment |
| 👮 Report | Report a player or a bug |
| 💰 Remboursement | Ask for a refund of lost gear |
| 🚧 Administration | Administrative matters, including staff abuse |
| ❓ Autres | Everything else |
How it works
- You pick a category in the panel.
- A private channel opens, visible to you and the relevant staff.
- You lay out your request, once and clearly.
- On closing, a full transcript is archived.
The rules
The rules are explicit:
- A ticket that is off-topic, disrespectful or full of pings gets closed.
- Repeat offences or inappropriate language can add a multi-day mute.
- Any refund request must come with video proof, and video only. Human error is not refundable. Only gear visible on the recording is returned.
What speeds a ticket up
Give your exact name up front, the date and approximate time, and attach your evidence. A complete ticket is handled in one reply; an empty one wastes everyone's time.